It Pays To Do Things Right!
THINGS WE CANNOT DO WITH OUR DRONES
We cannot fly:
Beyond line-of-sight
Over crowds or gatherings of people
At night
More than 400 feet above the ground
In inclement weather
In strong or gusty wind conditions
In certain types of airspace
Near correctional facilities or prisons
DELIVERY OF IMAGES AND VIDEOS PRODUCTS
Once you have reviewed and accepted the finished product, full payment is expected. Media is typically delivered via DropBox. We send you an email that contains a DropBox web link. Once on the DropBox website, you can download the file to your computer or Smartphone.
If needed, we can also deliver on SD memory cards, thumb drives and CD. Additional fees and charges will apply.
REFUNDS
A refund will be made if it is discovered we cannot conduct the intended operation due to legal or safety concerns.
Once the video or photographic product has been delivered to you, no refund can be made.
One additional re-edit is allowed if you are not satisfied with the product. After that, an hourly editing rate will apply.
SAFETY
The pilot on site will have the final say-so over whether it is safe to operate the intended flight. Proximity to airports, power lines, trees, antennas, all pose hazards and may prevent us from being able to fly safely. If an alternative flight or plan cannot be agreed upon, we will refund any deposit collected.
PHOTOGRAPHIC RELEASE AND FLIGHT PERMISSION FORM
Some states require drone operators to obtain permission from property owners (or authorized agents) before flying over private property. All customers are required to complete and sign a “Permission & Release” form before we can conduct the flight.
The “Photographic Release” allows us to use video and photographs captured in the course of doing business for other purposes such as advertising and creating “stock footage.” We do not use “close-in” images of people without their permission.
PAYMENT FOR SERVICES
Half of the estimated cost of the service is due at the time of booking.
The remainder is due before the finished media product is delivered to you.
Credit card is the preferred method of payment.
MEDIA FILE RETENTION
Please make sure you back up your video or photo project. Fly2High retains media project files for 6-months. After that files are purged and cannot be recovered.